ISO 18295-1:2017现行

Describes service requirements for customer contact centres (CCC). Also defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

ISO/FDIS 18295-1

ISO/DIS 18295-1 : 60.00 (2017)

UNE EN ISO 18295-1 : 2018 - Identical

DIN EN ISO 18295-1 E : 2017 - Identical

I.S. EN ISO 18295-1:2017 - Identical

UNI EN ISO 18295-1 : 2017 - Identical

NEN EN ISO 18295-1 : 2017 - Identical

DIN EN ISO 18295-1 : 2016 - Identical

SS-EN ISO 18295-1:2017 - Identical

DS EN ISO 18295-1 : 2017 - Identical

SN EN ISO 18295-1 : 2017 - Identical

NS EN ISO 18295-1 : 2017 - Identical

BS EN ISO 18295-1 : 2017 - Identical

SN EN 15838 : 2010 - Identical

NF EN ISO 18295-1 : 2017 - Identical

PN EN ISO 18295-1 : 2017 - Identical