BS EN ISO 18295-1 : 2017现行
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
出版：British Standards Institution
专家解读视频
基本信息
标准编号： BS EN ISO 18295-1 : 2017
标准类别：Standard
出版单位：British Standards Institution
标准页数：0
标准简介
Describes service requirements for customer contact centres (CCC). Also defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
