ISO/DIS 18295-1 : 60.00 (2017)被替代
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
出版：International Organization for Standardization
专家解读视频
基本信息
标准编号： ISO/DIS 18295-1 : 60.00 (2017)
标准类别：Standard
出版单位：International Organization for Standardization
标准页数：0
标准简介
Defines service requirements for customer contact centres (CCC).Also defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
替代本标准的新标准
等同采用的国际标准
NF EN ISO 18295-1 : 2017 - Identical
16/30300696 DC : 0 - Identical
16/30300696 DC : 0 - Identical
