SS-EN ISO 18295-1:2017现行
Customer Contact Center - Part 1: Customer Contact Center Requirements
出版：Standardiserings-Kommissionen I Sverige
专家解读视频
基本信息
标准编号： SS-EN ISO 18295-1:2017
标准类别：Standard
出版单位：Standardiserings-Kommissionen I Sverige
标准页数：0
标准简介
This?specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
等同采用的国际标准
EN ISO 18295-1 : 2017 - Identical
ISO 18295-1 : 2017 - Identical
ISO 18295-1 : 2017 - Identical
