ISO 10002:2014现行
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
出版：International Organization for Standardization
专家解读视频
Gives guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce.
BS ISO 10002 : 2014 - Identical
DIN ISO 10002 : 2010-05 - Identical
NBR ISO 10002 : 2005 - Identical
UNI ISO 10002 : 2006 - Identical
DS ISO 10002 : 2014 - Identical
PN ISO 10002 : 2006 AC 1 2011 - Identical
CSA ISO 10002 : 2004 - Identical
I.S. ISO 10002:2005 - Identical
NBN ISO 10002 : DEC 2014 - Identical
SN ISO 10002 : 2015 - Identical
IS/ISO 10002 : 2004(R2014) - Identical
NEN ISO 10002 : 2014 - Identical
FD ISO 10002 : 2014 FD - Identical
SANS 10002 : 2ED 2015 - Identical
GOST R ISO 10002 : 2007 - Identical
NS ISO 10002 : 2004 - Identical
UNE ISO 10002 : 2015 - Identical
