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ISO 10002 : 2018现行

Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

出版：International Organization for Standardization

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基本信息

标准编号： ISO 10002 : 2018

标准类别：Standard

出版单位：International Organization for Standardization

标准页数：0

标准简介

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.

本标准替代的旧标准

ISO 10002 : 2014

等同采用的国际标准

DS ISO 10002:2018 - Identical

SAC GB/T 19012:2019 - Identical

DIN ISO 10002 E : 2019 - Identical

NS-ISO 10002:2018 - Identical

UNE-ISO 10002:2018 - Identical

DIN ISO 10002 : 2019 - Identical

UNI ISO 10002:2019 - Identical

NEN ISO 10002:2018 - Identical