NBN ISO 10002 : DEC 2014现行
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS (ISO 10002:2014)
出版：Belgian Standards
专家解读视频
基本信息
标准编号： NBN ISO 10002 : DEC 2014
标准类别：Standard
出版单位：Belgian Standards
标准页数：0
标准简介
Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
等同采用的国际标准
ISO 10002 : 2014 - Identical
