CSA ISO 10002 : 2004现行
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
出版：Canadian Standards Association
专家解读视频
基本信息
标准编号： CSA ISO 10002 : 2004
标准类别：Standard
出版单位：Canadian Standards Association
标准页数：0
标准简介
Specifies guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
等同采用的国际标准
ISO 10002 : 2014 - Identical
