I.S. ISO 10002:2005废止
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：National Standards Authority of Ireland
专家解读视频
基本信息
标准编号： I.S. ISO 10002:2005
发布时间：2005/5/9 0:00:00
标准类别：Standard
出版单位：National Standards Authority of Ireland
标准页数：34
标准简介
Gives guidance on the process of complaints handling related to products within an organisation, including planning, design, operation, maintenance and improvement.
等同采用的国际标准
ISO 10002:2004 - Identical
