IS/ISO 10002 : 2004(R2014)现行
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
出版：Bureau of Indian Standards
专家解读视频
基本信息
标准编号： IS/ISO 10002 : 2004(R2014)
标准类别：Standard
出版单位：Bureau of Indian Standards
标准页数：0
标准简介
Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
本标准替代的旧标准
等同采用的国际标准
ISO 10002 : 2014 - Identical
