JIS Q 10002:2005被替代
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
出版：Japanese Standards Association
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基本信息
标准编号： JIS Q 10002:2005
发布时间：2005/6/20 0:00:00
标准类别：Standard
出版单位：Japanese Standards Association
标准页数：27
标准简介
This Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
本标准替代的旧标准
替代本标准的新标准
等同采用的国际标准
ISO 10002:2004 - Identical
