JIS Z 9920:2000被替代
Complaints handling management systems - Guideline
出版：Japanese Standards Association
专家解读视频
基本信息
标准编号： JIS Z 9920:2000
发布时间：2000/10/20 0:00:00
标准类别：Standard
出版单位：Japanese Standards Association
标准页数：7
标准简介
Defines the elements necessary for the organization to secure the right of a person who submits a complaint about the product and to quickly meet and fairly solve the complaint and specifies the complaints handling management system which represents a process starting from the reception of complaints in the organization and coming to the finish of handling.
