JIS Q 10002:2015现行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：Japanese Standards Association
专家解读视频
基本信息
标准编号： JIS Q 10002:2015
发布时间：2015/11/20 0:00:00
标准类别：Standard
出版单位：Japanese Standards Association
标准页数：0
标准简介
Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
标准备注
Supersedes JIS Z9920. (08/2005)
