UNI ISO 10002:2019现行
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
出版：Ente Nazionale Italiano di Unificazione (UNI)
专家解读视频
基本信息
标准编号： UNI ISO 10002:2019
标准类别：Standard
出版单位：Ente Nazionale Italiano di Unificazione (UNI)
标准页数：0
标准简介
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
本标准替代的旧标准
