DIN ISO 10002 E : 2019现行
Quality management?- Customer satisfaction?- Guidelines for complaints handling in organizations (ISO?10002:2018)
出版：German Institute for Standardisation (Deutsches Institut für Normung)
专家解读视频
基本信息
标准编号： DIN ISO 10002 E : 2019
发布时间：2019/7/1 0:00:00
标准类别：Standard
出版单位：German Institute for Standardisation (Deutsches Institut für Normung)
标准页数：0
标准简介
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
