I.S. EN ISO 18295-1:2017现行
Customer Contact Centres Part 1: Requirements for Customer Contact Centres (iso 18295-1:2017)
出版：National Standards Authority of Ireland
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基本信息
标准编号： I.S. EN ISO 18295-1:2017
发布时间：2017/8/20 0:00:00
标准类别：Standard
出版单位：National Standards Authority of Ireland
标准页数：34
标准简介
Describes service requirements for customer contact centres (CCC). Also defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
等同采用的国际标准
EN ISO 18295-1 : 2017 - Identical
ISO 18295-1 : 2017 - Identical
EN ISO 18295-1:2017 - Identical
