UNI CEI ISO/IEC 20000-1:2012现行
Information Technology - Service Management - Part 1: Service Management System Requirements
出版：Italian Standards
专家解读视频
Specifies design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider.
CEI UNI ISO/IEC 20000-1 Ed. 2 (2012) - Identical
CEI UNI ISO/IEC 20000-1 Ed. 1 (2011) - Identical
CEI UNI ISO/IEC 20000-1 : 2012 - Identical
ISO/IEC 20000-1 : 2011 - Identical
CEI UNI ISO/IEC 20000-1 : 2012 - Identical
