专家解读视频
基本信息
标准编号： AS 4269-1995
发布时间：1995/2/5 0:00:00
标准类别：Standard
出版单位：Standards Australia
标准页数：9
标准简介
Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
