BS ISO/IEC 20000-1:2011现行
Information technology. Service management. Service management system requirements
出版：British Standards Institution
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基本信息
标准编号： BS ISO/IEC 20000-1:2011
发布时间：2011/5/31 0:00:00
标准类别：Standard
出版单位：British Standards Institution
标准页数：40
标准简介
Describes requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
标准备注
© British Standards Institution 2013
本标准替代的旧标准
