CSA ISO 10002:2004 (R2009)现行
Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations
出版：CSA Group
专家解读视频
基本信息
标准编号： CSA ISO 10002:2004 (R2009)
发布时间：2009/9/14 0:00:00
标准类别：Standard
出版单位：CSA Group
标准页数：40
标准简介
Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
等同采用的国际标准
ISO 10002:2004 - Identical
