NEN ISO 10002:2014现行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：Nederlands Normalisatie Instituut
专家解读视频
基本信息
标准编号： NEN ISO 10002:2014
发布时间：2014/7/1 0:00:00
标准类别：Standard
出版单位：Nederlands Normalisatie Instituut
标准页数：26
标准简介
Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
标准备注
Supersedes NEN SPE 8600. (10/2004)
