ASQ Q10002:2004现行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：American Society of Quality Control
专家解读视频
基本信息
标准编号： ASQ Q10002:2004
标准类别：MiscPublication
出版单位：American Society of Quality Control
标准页数：0
标准简介
Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants, and other interested parties.
等同采用的国际标准
ISO 10002:2004 - Identical
