ANSI/ISO/ASQ 10004:2012现行
Quality Management - Customer Satisfaction - Guidelines For Monitoring And Measuring
出版：American Society of Quality Control
专家解读视频
基本信息
标准编号： ANSI/ISO/ASQ 10004:2012
标准类别：Standard
出版单位：American Society of Quality Control
标准页数：0
标准简介
Gives guidance in defining and implementing processes to monitor and measure customer satisfaction.
等同采用的国际标准
ISO 10004 : 2012 - Identical
