专家解读视频
基本信息
标准编号： DR 94252
标准类别：Draft
出版单位：Standards Australia
标准页数：0
标准简介
Proposes essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
替代本标准的新标准
