DVD 034-2005现行

Process. Performance. People. Proof. Perspective. Processes play a critical role in any management system, whether it is quality, environment, OH&S or HACCP to name a few. Increasingly both internal and external auditors are facing demands to develop their skillsets to be able to assess processes in line with today?s business-oriented standards. Rather than relying solely on check-list or compliance based audits, auditors need to understand how process auditing methods can be implemented. Audits will then become aligned with business practices and add a highly valuable dimension in assessing the effectiveness of an organisation.This DVD is a valuable resource for auditors and managers to learn the fundamentals of process auditing. Through this you can appreciate how process auditing is able to contribute to improved business performance by watching a real process audit in action. Specifically, the DVD package covers the key process auditing topics of: Process, People, Performance, Proof and Perspective. It shows how an auditor can use their interview and observation skills to gather and integrate evidence from multiple sources. This then forms a solid foundation to identify key process performance issues and put findings into perspective for management to act on.This DVD package contains a 27 minute DVD plus a CD Study Guide for facilitators or self guided learning. It incorporates a slide presentation (MS Powerpoint) and 27 page facilitator?s guide (MS Word and Adobe PDF).