GB 014.24-2005现行

A self assessment workbook that explains how benchmarking, the process of measuring products and services against competitors and then adopting outstanding practices to inprove performance, can be applied in your organisation. The book introduces the 10-Phase Benchmarking Model and illustrates its use through a number of interesting case studies. Includes a comprehensive self-assessment model to help organisations assess benchmarking activities and identifying development targets. Published by Oy Benchmarking Ltd.