ITG-237:2016现行
Pragmatic Application of Service Management: The Five Anchor Approach
出版：IT Governance Publishing
专家解读视频
基本信息
标准编号： ITG-237:2016
标准类别：Handbook
出版单位：IT Governance Publishing
标准页数：0
标准简介
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
