
Business Improvement Series A process-based approach to effective management: ISO 9001
出版:ChangeManager Pro

专家解读视频
A self assessment workbook that focusses on the process-based approach to effective management that is at the core of ISO 9001:2000. Each point is illustrated by comparing what average organisations do with what quality-focussed organisations do. Shows how issues can be approached in avariety of ways and how various approaches to problem-solving can be adopted. 57 probing questions and contrasting pairs of examples. Jointly published by SAI Global Ltd and Oy Benchmarking Ltd.