PD ISO/IEC TR 20000-5:2013现行
Information Technology - Service Management - Part 5: Exemplar Implementation Plan For Iso/Iec 20000-1
出版：British Standards Institution
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基本信息
标准编号： PD ISO/IEC TR 20000-5:2013
发布时间：2013/11/30 0:00:00
标准类别：Standard
出版单位：British Standards Institution
标准页数：52
标准简介
Gives guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011 and describes a generic, three- phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services.
本标准替代的旧标准
