
Development of service standards - Recommendations for addressing consumer issues
出版:International Organization for Standardization

专家解读视频
This Guide provides general guidance on the issues to be considered in standards for services.
BIS IS/ISO/IEC GUIDE 76 : 2008 - Identical
SANS ARP 76 : 1ED 2008 - Identical
FD ISO/IEC GUIDE 76 : 2009 FD - Identical
BIS IS/ISO/IEC GUIDE 76 : 2008 - Identical
FD ISO/IEC GUIDE 76 : 2009 FD - Identical
SANS ARP 76 : 1ED 2008 - Identical
KS A ISO/IEC GUIDE 76:2009 - Identical
GB/T 24620-2009 - Identical