
IT SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE FOR SERVICE MANAGEMENT
出版:British Standards Institution

专家解读视频
Defines an industry consensus on quality standards for IT service management processes. It also provides a framework for use by suppliers of service management tools.
SANS 15000-2 : 1ED 2004 - Identical
AS 8018.2-2004 - Identical
SANS 15000-2 : 1ED 2004 - Identical
AS 8018.2-2004 - Identical