BS ISO 10002:2014现行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：British Standards Institution
专家解读视频
基本信息
标准编号： BS ISO 10002:2014
发布时间：2014/8/31 0:00:00
标准类别：Standard
出版单位：British Standards Institution
标准页数：40
标准简介
Gives guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce.
标准备注
Supersedes BS 8600(1999) and 03/103789 DC. (08/2004)
等同采用的国际标准
ISO 10002 : 2014 - Identical
